In the construction industry, residential remodelers have been working their way up the chain. According to Stevens College, they are an essential contractor to have. “Remodelers add living space to existing homes and retrofit homes to modern conveniences and updated building codes. Remodeling can be done not only for cosmetic purposes, but also for structural reasons, as well as to increase the energy efficiency of older homes.” As a remodeler, you have to maintain quality in both your physical work, and the customer service aspect of it. What better way than having Officense manage your call handling!
OFFICENSE’S PHONE ANSWERING
When you partner with Officense, you gain more flexibility with your workload and your free time. Our executive assistants will handle the phone conversations, while you handle the remodeling gigs. Officense can collect pertinent information on your behalf, answer questions callers may have, or even connect calls to you personally. Our team can filter your calls, and manage them per your exact instruction in a very professional manner. It’s also important for many companies, but especially contractors, to give their clients round-the-clock access. Our service can be used any time, as we have 24/7 plans with live staff available. Our service also offers Spanish phone options for your clientele.
While we’re able to guide callers and connect them to the right people, we can also source your leads! Our executive assistants can use your shared calendar to set estimates, book appointments, track leads, follow up with them, and much more for you. All the while, we’ll be collecting a detailed set of information for your record, preparing you to meet your clients’ needs before the appointment even takes place. We partner with you to gain as much knowledge as you want us to have, and use intuitive thought to anticipate your customers’ needs. That’s the added value of Officense.
CONTACT OFFICENSE
Along with our phone answering services, we also provide business mailing and address, along with private conference and office space, offering a professional setting. For more information on our contractor services, contact us by phone at 410-814-7500. You can also email us at info@officense.com. And of course, feel free to visit us in person at 300 E Lombard St, Baltimore, MD 21202. Our offices are currently open 10 AM – 5 PM, Monday thru Friday. We’ll look forward to meeting you!