OFFICENSE allows us to operate a fully staffed, professional office at a fraction of the usual cost. We didn’t
have to purchase an elaborate phone system; we don’t get a monthly phone bill; and we do not have to hire
and train new employees. We would highly recommend their service to any non-profit organization principals
to simplify their life and focus on their mission.
Officense provides us excellent live receptionist service. The staff is very professional, thorough, and friendly to our customers. We are satisfied and would recommend Officense to others.
The Law Firm of J. W. Stafford
The office space at Officense is great, and the staff is top-notch. It is in the heart of downtown Baltimore and is extremely convenient for my clients. I wouldn’t choose any other office space in Baltimore.
Officense Baltimore is hands-down the most convenient, easily-accessible, and accommodating location the city has to offer. No matter weekdays or weekends, Officense Staff are always available to handle all of your conference room and day-office needs.
The services we receive are answering calls; screening calls and directing to the right person or department; reviewing and suggesting process changes that further improve the caller’s experience; answering general questions about the MIA and/or connect the call to the requested party; customize the operator and call-handling services based on training from the MIA personnel; and has the ability to forward incoming calls to MIA’s voicemail system as requested and after-hours operations switched back to MIA voicemail system. The number one key advantage is cost savings. The MIA employed a receptionist to answer calls paying 25% of their salary in benefits!
