Scheduling Patients

Medical offices are always busy accepting new patients, scheduling appointments, and updating patient information. Appointment setting and schedule management is significant in developing an efficient medical practice, and can also help you keep up with the high volume of patients. At Officense, our virtual office assistants can set appointments for you so that your staff can use their valuable time more effectively. This could include scheduling initial appointments for a new patient, scheduling follow-up appointments for existing patients or rescheduling missed appointments for patients. You do not have to worry about scheduling your patients or managing your calendar, our virtual office assistants are here to cover your tasks for you.

Advanced call forwarding

One of the many advantages of hiring a health care answering service is the ability to take only calls that relate to your specific department. Officense can work with your practice in setting up an effective call forwarding system that sorts all callers. The advantages of a call forwarding service include no missed calls from potential patients, increased mobility and flexibility. Furthermore, you can customize a plan that fits your individual and practice’s needs. All the calls will be directed to the respective departments as per your business needs. No longer will you receive calls in the pediatric department that should have gone to the billing office!

At Officense, we have a fully-trained staff readily available to provide phone answering services for all of your contracting needs. Our receptionists are trained to answer calls in a professional manner in a minimum amount of time. As a medical professional, having a staff to lighten the load while you’re serving patients is incredibly beneficial. As an Officense receptionist, we aim to create a more efficient patient experience and ease the workflow for the doctors. Our staff will ensure the patient is heard, understood, and scheduled appropriately. You won’t have to worry about the hassle of getting too many calls and having too little time to answer them.

For more details please call us at 410-814-7500.

Any boss or employee can relate to the Monday blues after a weekend of relaxation. Some may muddle through Tuesday, the second Monday- less gloomy but a reminder that we haven’t quite made a dent into the week yet. Next, Wednesday, glorified for its symbolism of finally overcoming the Midweek hump. Thursday, the prelude to Friday which may set the tone for your weekend in my opinion, your local virtual office assistant.

Alas, we have journeyed throughout a hectic week in the office dealing with those never-ending phone calls and administrative tasks.  Just as you’re ready to close up shop, your phones begin to ring off the hook and every Boss knows a missed call is a missed opportunity. What are your options? So, you take the calls because your business is synonymous with reliability. The time is now 6:30 and have successfully handled everything, finally ready to start your weekend plans- or lack thereof.

Every Hard workers Dilemma

Too often us worker bees, from top management to front line support staff, forego finite resources such as time doing the little important things that can easily be delegated to afford more time managing more important tasks or even allowing time for simplicity.

Maybe you’re a boss that’s more direct and hands-on with every task, even that worth delegating. Or perhaps you’re like many employees and employers unaware of options available to your company and how these options can automate and elevate operational procedures and time allocation.

Here at Officense we want to help paint a new picture for your business unlike the portrait of a traditional office structure. Together, we can paint a portrait that’s more colorful and interpretative to be whatever you see fit for your companies tailored needs. Why wait for Thursday to feel that pang of excitement in knowing that our designated 2-day recovery period is approaching…slowly?

Take control! Determine and qualify the options available to you. It’s 2019 and maybe it’s not ideal to be “working for the weekend”, even if everyone else is doing it.

How can Officense’s Virtual Office Assistants help manage the time of a Business owner?

Back to that picture we began painting:

Maybe you don’t need an office space for routine use, but rather a temporary office space to simply hold meetings with clients as needed. Or perhaps you have the need for an office for a couple of days to work on that proposal. At Officense we have Day member agreements that allow you to instantly rent an office space at very little cost.

Or maybe you don’t need a physical business front as many businesses venture into e-commerce. Allow us to aid in those virtual office administrative tasks from answering your live inbound calls and re-routing the calls you actually have time and want to take. Delegate scheduling, billing, mail handling and forwarding, and tailorable similar tasks to us, your local virtual office assistant.

At Officense, we train our local support staff and executive assistants to provide customized business communication support tailored to meet each individual company’s needs. Contacts us now to learn more about how we can help you and the people you serve!

We can provide your business with:

• Unique company DID phone number
• Tailored call flows and greetings, appointment scheduling capabilities
• Live answering and announcing
• Specialized Call Handling Procedures
• 24/7 phone answering services
• Solicitation call buffers
• Mail forwarding
• Call routing
• Payment processing and administrative services
• After hours phone answering services, etc.
• Officense leaves room for flexibility with add on a la carte services that can be determined on an as need basis.

At Officense our goal is to help business owners and entrepreneurs determine the type of co-working space and customized communication support your company might need. We are here to help you!

Anyone in the private side Planning knows that being able to lock in your next contract is key to survival. Securing government contracts with large payouts can be a rigorous and lengthy process as the government attempts to spread the economic wealth. One option to give your firm an edge is through HUBZone Certification or an Enterprise Zone Approved office location.

Becoming Certified

The HUBZone Certification program, run by the U.S. Small Business Administration, can provide you planning firm with an edge. So, If your business is primarily located or has a satellite office in an area which is historically underutilized by business, aka a HUBZone, then your firm could receive preferred treatment in the bidding process. This leverage applies to government contracts called “Set-Asides.” Set-Asides reserved by the government can only be bid on by small businesses who are HUBZone Certified. The HUBZone Certification allows your firm to bid on these contracts and get a 10 % price evaluation preference in full and open government contract competitions.

Applying for HUBZone Status

The first step to applying is to have an office within a HUBZone. You can check if your location is qualified at this link by entering your address. If your office location is not in a HUBZone, then don’t fret! As shown in the map, our office at the Inner Harbor is within a HUBZone. We provide address services, office space, and reception services at a competitive rate. Finally, once you have signed up with us, your business has overcome a major hurdle to acquiring HUBZone status. Plus, you get an office and dedicated staff in a premier downtown location.  Don’t let your firm miss out on these lucrative contracts. Sign up today through our website or give us a call at 410-814-7500.

It’s that time of the year when we celebrate and honor the greatest American workers. Labor Day, the first Monday in September is a day when we acknowledge the social and economic achievements of the American workers. Like other national holidays, this day also has an interesting history.

On the early morning of September 5, 1882, a huge crowd of workers marched in the street of New York City. Workers were determined to bring changes in the industrial labor, promote better working conditions, reduce work hours and receive fair pay for each day of work. Within a week of American Railway Union (ARU) strike against Pullman Company, Congress voted unanimously to create Labor Day as the 7th Federal Holiday.

On June 28. 1894, President Grover Cleveland signed a law making the first Monday in September of each year a national holiday to pay a tribute to the hard work of the workers. This movement brought a set of standards for industrial work, reduced working hours, better working conditions, improved pay, eliminated child labor and transformed the entire industrial work. Since then Labor unions celebrate this day as an annual occasion for parades and speeches to promote worker rights and well-being.

Labor Day has progressed significantly. Today most people celebrate as a chance to spend time with friends and family and enjoy the last few days of summer.

If are going away for a vacation and worried about missing your business calls, you don’t need to worry – Officense is here for your assistance. Our Virtual assistants can answer your incoming calls and emails when you are miles away.  Never miss a business opportunity, or a decrease in revenue and profit while on vacation. For more details please call us at 410-814-7500.

Happy Labor Day!