With the rise in the bedbugs and other insects in the US, the Pest control services industry continues to grow in the market. Pest control services have seen a huge growth in revenue and are projected to generate some 17.4 billion U.S. dollars by 2023. There is huge competition in the pest control service market. Pest control services have to come up with a better business solution to stay on the top and address customer problems. One of the major challenges for a pest control service company is managing customer calls, scheduling, and keeping track of leads.

One of the major challenges 
As a pest control service company, you are always out in the field, traveling to multiple work-sites to get your job done. It can be difficult to answer calls while trying to accomplish your everyday work. Answering all the calls, scheduling clients and keeping up with your calendar can get very hectic if you’re a small firm. Moreover, if you end up missing calls, it means you are missing out on leads. Today if your calls get forwarded to voicemail, customers often move on to another company. Unfortunately, for many pest control service companies hiring full-time staff to answer the phone is just not practical and may be expensive.

A better business  solution
Officense Executive Assistants can help lighten some of the stress of booking appointments and handling customer calls. For over 10 years, our company has been reliable when it comes to providing affordable call answering service. Using Officense will allow you to focus on your business without worrying about missing out on potential customers due to lack of support.

With Officense, you can have a receptionist who filters your calls and will only forward the calls that are important. Our skilled team will screen every call and you will no longer be frustrated answering calls that turn out to be a solicitor. Officense receptionists will not only answer calls from your customers, but we will also schedule appointments. Our phone answering runs 24/7, 365 days a year, so your customers will never get a busy signal or voice mail. For many of our clients, we simply send text messages with caller information so you can follow up at your convenience.

The Officense staff is ready to be of assistance and make your job easier! We don’t want your business to get in the way of business, and we also don’t want you to miss great opportunities to improve your company. Let us help keep track of your leads and provide effective follow-ups! If you’re ready to have a live receptionist greet your customers and provide excellent service, call us at 410-814-7500.

An Employers Dilemma: Maintaining a Work-Life Balance

As the workforce continues to evolve, employee work-life balance has become an important focus in the business world. However, many employers find difficulty balancing social responsibility to their employees with worry about creating policies which promote work-life balance. They think, “who is going to cover these hours?” or, “I cannot have my support staff absent all the time!” Perhaps, you have had these very thoughts when employees request time off.

Despite what you may think, work-life balance can have tremendous positive benefits for both a company and their employees. A stressed employee is an unhappy employee and an unhappy employee is most likely job hunting. Business owners know high employee turnover rates are expensive as the time spent on the hiring and training process is costly for any business. There is cause for a company to champion employee satisfaction. Studies show the more an employee takes ownership in their job duties and involves themselves in their company’s objectives, the more enthused and dedicated they become as an employee. In return, this enthusiasm directly affects job performance which is reflected in the company’s overall performance as well.

Work-Life Balance Solution: The Officense Team

Why not implement policy in your business to promote work life balance? For example, flexible work hour options have been proven to increase employee retention by 89% in 2012 by the Society for Human Resource Management (SHRM).  Another option is offering telecommuting hours for your staff. They do not necessarily need to be in the workplace daily. Wouldn’t you like to work from the comfort of your own home? Think of the money your company could save! If you have few employees working from the office, then you could have a smaller more affordable office space, ergo lower rent. Indeed, both employees and employers could benefit from flexible hours or telecommuting.

Officense has the toolkit needed to assist you with creating work-life balance at your company. For example, our fully trained Executive Assistants can continue to live-answer your business calls even if you or your support staff leave the office at 3:30 pm! Your clients will feel satisfied speaking with a real person and not some pre-recorded automatic answering machine. We can even answer your calls and have them transferred to any number you request, so you can speak with clients, regardless of your location.  Lets talk about how you can save money and create a work-life balance for you and your staff.  Call Officense today at 410-814-7500.

Why use a bilingual answering service?

Businesses can not afford to overlook persons who speak more than one language. Without having a receptionist who can answer calls in your client’s chosen language your company is in jeopardy of missing out on business. Which means your business, whether budding or established is missing out on money! Why hand that money over to your competitors, when there is a solution! You don’t have to pay a bilingual employee an entire salary with benefits. You don’t have to worry about that one employee calling out, running late or leaving your company. Instead, you can have a whole staff of bilingual employees at your leisure. Never again will a caller, who’s native language isn’t English feel underserved or dismissed. How about trying a bilingual answering service?

Communication is key!

Truth is, the Spanish speaking community in the United States is rapidly growing. The U.S. has the second highest concentration of Spanish speakers in the world. By 2050 the U.S. is expected to have 138 million Spanish speakers, which will then make us the largest Spanish-speaking country in the entire world. The Hispanic population is the fastest growing demographic in the U.S. and has grown 145% in Maryland since 2000. In Maryland, Hispanics hold $15.2 billion of purchasing power. To obtain a new market share of potential bilingual clients you have to be able to communicate effectively with them. Utilize our services as your trusted bilingual receptionist to be able to tap into all of that money!

Officense has you covered:)

We have been a trusted resource for growing and well-established businesses for over ten years. Officense has an amazing reputation with the hundreds of clients that we have supported. Whether it be a mailing address, office space or a bilingual receptionist Officense has everything your business needs. We have a 24 hour live bilingual answering service that is fully staffed with bilingual receptionists, who can speak with your Spanish speaking callers, making it all the more likely that these callers end up hiring you for your services.

The business world has been praising the success of co-working space in offices. Indeed, they have many benefits for dynamic companies. Coworking space promotes teamwork, healthy work relationships, and assists with company office costs.

COLLABORATION IN THE WORKPLACE

Ah, teamwork! This dreaded activity is one that everyone can relay a horror story on. Indeed, many businesses have a difficult time promoting collaboration through teamwork among their employees. One sublet tactic for promoting teamwork is creating a co-working space within your office. It allows your employees to see the work others are doing and potentially offer assistance. As the saying goes, “Two heads are better than one.” If co-working space promotes collaboration, then it is pivotal to provide this to your staff.

HEALTHY WORK RELATIONSHIPS

Shared Space can also foster healthy work relationships. These spaces promote interaction among your employees. Spending positive time with one’s coworkers can assist with employee retention and overall corporate culture. Employees are more likely to be satisfied with their work if they have workplace friends. Who wants to come to work and feel like a stranger among their colleagues? Answer: No one … Therefore, savvy business needs coworking to save to have happy employees and a collaborative work environment.

COST-EFFECTIVE COWORKING SPACE

Having multiple offices or cubicles for your employees is not a cost-effective use of office space for most businesses. For example, if your company provides flex working hours, then does your company really need a huge office filled with desks for individual employees? Coworking space has the potential to require less construction and costly cubicle walls. Instead, allow your office to breath well protecting your profit margin. Another benefit for businesses is telecommuting employees can utilize the co-working space, during the times their briefly in the office.

If your business is in the market for High-end office or co-working space, give Officense a call! We provide all-inclusive business facilities with fully furnished dedicated and a la carte office space, as well as conference rooms by the hour. Give us a call at (410)- 814-7500 to schedule your tour of our downtown location, today!